Our Customer service is meeting the needs and desires of any customer.
Doctor PC Solution Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.
If you want personalized attention, we invite you to communicate via Chat with one of our trained advisors to support you with your concerns and quickly obtain information about our services and products.
How important is the Technical Support
Many customers do not give importance to technical support when they go to a repair shop or facilities in the case of security cameras or networks and do not realize that technical support is as important as the guarantee given to the equipment for the following reasons among others:
- 24 hour assistance.
- Basic troubleshooting solutions.
- Training for equipment or program operation.
- Advanced remote repair.
Technical Support FAQs
After repairing a computer or phone, any questions or concerns that as a customer may have; Our technical support will help you through the chat or by phone to clarify your doubts. In case it is a technical problem them you call will be transferred to the specialist technical department and you will be able to receive the appropriate attention and solution to your case.
During the repair if the equipment must be in the workshop for more than one day for a specific part that was not in existence and I need to order it, the client will be informed of each step through his email until the final notice so that his equipment be picked up
After the technical assistance period expires, you can buy a membership for 6 months or a year that would keep you 24-hour assistance protected and assisted by one of our representatives